6 Reasons Why Youd Like a Career in Customer Service

6 Reasons Why You'd Like a Career in Customer Service Photo Credit â€" depositphotos.comIf you are a student or contemplating a career change, you know that there’s plenty of career advice out there.However, it tends to offer pointers on careers that are currently hot or that will be in the future. Some of these jobs are indeed great employment prospects, and some of them will be occupations that are extinct a decade from now. And then there are the “solid” jobs, jobs that offer vital services and are always in demand.Customer service positionsare proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. Read on to learn why customer service is definitely a field to consider.1. Educational Demands Are ReasonableevalAmong the issues with obtaining degrees through higher education these days are the amount of time and money involved.Generally, the only educational requirement for an entry level customer representative is ahigh school diploma. Any necessary training for the position is usually provided by or compensated for by the employer.Training that a customer representative might expect to receive includes:Managing clients and callsStress reductionProfessional demeanorCross selling productsCourses are seldom more than a day and often include role and group exercises to enhance skills.Managerial positions within this field often require certificates or undergraduate degrees, which can take anywhere from a few months to several years to acquire.2. It’s A Great Way to Increase Your Overall Job SkillsSome individuals want to establish a career within this field. And while that’s fine, this type of job can provide a great launching pad to other types of work.The skills needed to be a service representative at the most basic level include:Good communication skillsPatienceEmpathyAbility to obtain desired productsKnowledge about productsTakes both positive and negative remarks wellevalThese skills can be translated to other positions within the sa me or different departments.For example, the responsibilities and duties of sales associates include meeting and working with a variety of clients. An impressive knowledge of a product, including how to obtain it is also a must for a salesperson. A previous position as a customer representative can provide both education and training for future positions.3. Everyone Needs AssistanceTraditionally, this type of job processes and ships orders and handles complaints. But many non-business organizations are now taking “business” approaches towards how they handle their work.Federal, state, and municipal governments are using service departments for everything from mailing out tourist brochures to resolving fines.evalWhile the duties of these departments often remain the same, the names have frequently been changed. Alternative names frequently used include:Resolution teamHelp or answer deskService departmentBecause skills acquired in this field can now be applied easily to either bus iness or non-business positions, this means that transferring and promotional possibilities within this field are easier as well.4. A Variety of WorkplacesWhen one thinks of a customer representative, one pictures an individual working away within a call center. While call centers certainly still exist, both businesses and non-businesses are increasingly offering alternatives to them.Roughly 50 percent of all customer representatives are now working from their homes. Some work directly for parent companies; others are employed by large call centers on a contractual basis. In both cases, customer representatives can sometimes work from home and select their own hours.This makes this a good work choice for:FreelancersThose without personal transportationThe disabledStay at home parents5. A Chance to Utilize a Variety of TechnologiesIt is no longer possible to pretend that the digital revolution was just a fad. One needn’t know how to use all of the latest technologies in order to fu nction in society.But if you want to shine at work and ascend that career ladder, it sure doesn’t hurt. And whether you’re behind a counter at a physical store or assisting customers over the Internet, customer representative work allows you to gain expertise at many different forms of it.It even occasionally allows customer representatives to be at the cutting edge of it, as with cloud computing platforms. And all of this digital experience can offer the opportunity to slide over into completely different career paths.Among the technologies that this job provides valuable work experience with are:Voice communicationsSoftwareTexting and e mailAnalytics and “Data mining”6. There’s Lots of Work, But It Stays at WorkevalThe doctor who’s never without a beeper. The restaurant manager who is called at home